For grocery stores, supermarkets, bakeries and corner shops

Your store selling on WhatsApp, from the order to the customer's door

The customer chats, picks the brand, asks for half a kilo of sirloin and closes the order without downloading anything. The AI answering only talks about what your store actually carries, at your price, and it already takes the item out of stock. On your side, the team bags the order, delivers it and follows everything on one screen.

See how it works
Ordering

It serves like your best counter clerk, not like a web form

Ask for "rice" and you get the brands that are on the shelf today, with prices. Ask for "half a kilo of rump" and it asks about the cut first. Ask for "two chicken drumsticks" and it gives you the estimated weight per piece. None of this is invented by the AI: every answer comes from your product records.

From "hi" to a closed order

  • Customers type it wrong, abbreviated or without accents and still find the product
  • Scale items sold by weight or by piece, warning that the weight is an estimate
  • What goes into the cart leaves stock, so two customers cannot take the same cut
  • Store pickup, delivery, or delivery scheduled in a two-hour window
  • Delivery fee calculated from the distance to the customer's address

It does not invent prices, brands or promotions

  • Brand, price and what is in stock always come from your own records
  • Before suggesting a side item, it checks that the store actually has it
  • Returning customers are recognised by phone, with address and past orders saved
  • Outside opening hours, the customer is told and already knows when you reopen
  • Change or cancel an order in the same chat, while picking has not gone too far
Picking

Customers complaining about the wrong item stop at the check

The order lands on the dashboard and moves through New, Picking and Delivery. During picking, every item is scanned and the quantity checked, so what leaves the store is what the customer ordered.

The picking list on screen

  • Item scanned, with a check on quantity or weight
  • Bag count, with the chilled ones kept apart
  • Store pickup recorded with the name and ID of whoever collected it
  • Reopen and fix an order, searching by number or customer name

Out of stock? The customer decides

  • One tap and the dashboard sends the replacement options into the chat
  • The customer answers, the swap enters the order, and stock is checked again
  • A cancelled item notifies the customer on its own, with nobody having to remember
  • If the customer replies "2", option 2 is what counts. No AI interpretation here
Delivery

You stop calling the driver to ask where they are

No app to install: the driver points the camera at a QR code, signs in with a phone number and a short PIN, and sees only their own deliveries.

Access by QR code

Registration with vehicle, plate and licence. The driver's access is separate from the store team's.

Position on the map

The driver's phone reports their location and the dashboard shows the route in progress.

Closed out with who received it

Mark it as out for delivery, close it with the name of whoever received it, or record the delivery that failed and why. It all stays in the history.

The customer is notified on its own

When the order goes out for delivery, the WhatsApp message is sent automatically.

Catalogue and offers

Send a photo of the flyer, and the offer is in the conversation

You upload the photo of the flyer, the system reads the products and prices, and the AI starts answering about them. Offer campaigns go out at the right pace and only to customers who agreed to receive them.

The flyer goes in as a photo

  • As soon as the photo is uploaded, the system reads what is written on it
  • A customer asking about the promotion gets the answer or the flyer itself
  • Your store's website also works as a source for the answers

Offers on WhatsApp without burning your number

  • Sending at a controlled pace, so WhatsApp does not block your number
  • Each customer's consent is checked right before every send
  • A report of who did not receive it, name by name
  • Customer records keep each consent and refuse anyone under age
Dashboard

You are the one in charge of the conversation, on screen

The assistant's name and tone of voice, the rules, ready answers, opening hours, delivery fee and the look of the store: all changed on screen, without opening a ticket with us.

Sales reports

Revenue, orders, cancellations, best-selling products, pickup against delivery, and a comparison with last month.

How the assistant speaks

Name, tone of voice, what it may say and what it may not. Plus ready answers and opening hours per weekday.

Every employee sees what they need

A clerk sees only their own part, either able to change it or just to look. The owner and the manager see everything.

Every conversation on record

From the first "hi" to the closed order, it is all recorded for you to check later.

Frequently asked questions

Before you put your store on WhatsApp

Can the AI invent a price or a brand that does not exist?

No. Brand, price and what is in stock always come from your store's own product records. The AI does not answer on its own.

What happens when an item in the order is out of stock?

The dashboard sends the replacement options straight into the chat. The customer picks one, the swap goes into the order, and stock is checked again.

Does the customer need to install an app to order?

No. The whole order happens by chatting on WhatsApp, from the first "hi" to the closed order.

How does the store follow the delivery?

The driver signs in with a QR code, a phone number and a short PIN, and the dashboard shows where they are on the map.

Can we send promotional campaigns over WhatsApp?

Yes, only to customers who opted in, with consent checked right before each send and a controlled pace so WhatsApp does not block your number.

See PedeMarket working with your own products

The demo runs on products from your store, so you can watch the AI find the brand, work out the weight and close the order at your price. Book a time and follow the conversation as it happens.